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Score sheet/page icon for Net Promoter Score
Net Promoter Score (NPS)


Measuring customer satisfaction is one technique to understand whether your customer is happy with your product or service. However, understanding whether your customers maintain their engagement with your product or service and whether they would recommend your brand is another matter. Campaign Research helps organizations measure NPS and create plans to address customers that have negative experiences and build on the success you’ve had with your most engaged consumers.

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